We speak with Herminia (Ita) Saldana, parent coordinator at MS 328, a middle school in Washington Heights, Manhattan. Every public school in NYC has a parent coordinator. Virtually all of the MS 328 students are current English Language Learners or have tested out of ELL status. As parent coordinator, Ita encourages and facilitates parent engagement as both advocate and navigator. She also helps recent immigrant families to access all kinds of community services as they adapt to life in NYC.